DRSTEPALIGN SHIPPING POLICY

At DrStepAlign, we are committed to delivering your orders quickly, safely, and conveniently. Below is our detailed shipping policy:

1. Shipping Areas

• DrStepAlign provides nationwide delivery.
• For remote or special locations, the delivery time may take longer than usual.

2. Delivery Time

• Urban areas: Delivery within 1-3 business days.
• Suburban areas: Delivery within 3-5 business days.
• Remote areas and provinces: Delivery within 5-7 business days.

Note: Delivery time may vary due to weather conditions, transportation issues, or unforeseen circumstances.

3. Shipping Fees

• Urban areas: Free shipping for orders over 500,000 VND.
• Suburban areas and provinces:
  • Shipping fees are calculated based on distance and order weight.
  • The exact shipping cost will be displayed during the checkout process before you confirm your order.

4. Product Inspection Policy

• Customers have the right to inspect the condition of the package (packaging, quantity, products) before making payment.
• If the product is damaged, deformed, or incorrect, you have the right to refuse the delivery and contact us immediately for support.

5. Redelivery Policy

• If delivery is unsuccessful due to customer-related issues (e.g., incorrect address, unreachable contact), we will attempt redelivery twice.
• After two failed attempts, the order will be canceled, and any shipping fees (if applicable) will not be refunded.

6. Shipping Support

• Our customer service team is always ready to assist with any shipping-related inquiries.
• For any concerns about your order, please contact:
  • Hotline: 0.7777.246.79
  • Email: drstepalign@gmail.com

At DrStepAlign, we strive to provide the best shopping and delivery experience for our customers. Thank you for trusting and choosing us!